服務(wù)中心  GEELY
服務(wù)宗旨
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1、努力為用戶(hù)提供持續滿(mǎn)意的服務(wù)支持,以服務(wù)提升產(chǎn)品價(jià)值;
Make great  efforts  to  supply the continously satisfactory service and support to the consumers so as to improve products value through service
2、全天候、全方位服務(wù),一切以保障產(chǎn)品正常運營(yíng)為目標;

All-day andall-inclusive service,and to guarantee the products run normally is our target 

3、四個(gè)24小時(shí)全天候服務(wù);

Four24 hours all-day service
4、維修、服務(wù)實(shí)行24小時(shí)值班;
24hours on duty about maintenance and serrvice
5、客戶(hù)來(lái)人、來(lái)電、來(lái)函24小時(shí)內及時(shí)給予接待處理;
Respones and dispcse and customer' visit,calls and emails within 24 hours in time
6、客戶(hù)質(zhì)量保修和緊急調件24小時(shí)內落實(shí);
Dispose the customer' s quality maintenance and emergency parts allocation and transfer within 24 hours
7、客戶(hù)故障救援,在接到信息起24小時(shí)到達現場(chǎng)(邊遠地區除外)
Arrive in the field within 24 hours on the receipt of information for customer' s malfunction aid(except for the backcountry area)
8、一般問(wèn)題:當時(shí)明確答復處理意見(jiàn);
General problem:reply the disposal idea definitely at once
9、重大問(wèn)題:24小時(shí)內明確答復處理意見(jiàn);
Significant problem:reply the disposal idea definitely within 24 hours
10、用戶(hù)來(lái)人:派專(zhuān)人辦理;
Customer' s vistoting:transact by special staff
11、技術(shù)支援:對大客戶(hù)提供上門(mén)技術(shù)培訓和技術(shù)咨詢(xún);
Technical aid:supply visiting technology training and consultation for senior customers
12、緊急故障求援:當時(shí)明確答復處理意見(jiàn)并電話(huà)跟蹤處理,直至完善。
Emergency malfunction aid:response and reply the disposal idea definitely at once and follow up by phone upright and perfect
 

吉利四川商用車(chē)有限公司地址:中國四川省南充市嘉陵區遠程大道一段198號傳真:0817-3859055